- Part 1 - PPI Claim Address List for All Banks
- Part 2 - How to Make a PPI Claim against RBS
- Part 3 - How to Make a PPI Claim against Barclays or Barclaycard
- Part 4 - How to Make a PPI Claim against MBNA
- Part 5 - How to Make a PPI Claim against Lloyds TSB
- Part 6 - Most successful reasons for making a PPI claim
- Part 7 - How to make a PPI Claim against Bank of Scotland
- Part 8 - Help – My PPI Claim was Rejected – What to do next
- Part 9 - Why do I pay tax on my PPI refund?
- Part 10 - PPI Calculator
- Part 11 - Deadline looms for new PPI Claims
Did you have PPI with RBS (Royal Bank of Scotland) bank account or credit card? Here’s how to make a Payment Protection Insurance claim against them.
Like most financial institutions, RBS make it very straightforward to make a Payment Protection Insurance (PPI) claim against them.
They have set aside an increasingly huge pot of money to settle the large number of PPI claims, and if you have a valid PPI complaint against RBS, you should receive a full refund from them after following a few simple steps.
Make Your RBS PPI Claim Yourself
Also, if your PPI claim is successful, the claims management company will take a percentage of your refund. They may also ask for an upfront fee, regardless of the outcome of your PPI claim, so if your complaint is declined you will be even more out of pocket.
It is completely free to make a PPI claim against RBS yourself, so save yourself some money and try to avoid the claims management companies.
Fill In the RBS PPI Claim Form
The first thing you need to do before making a PPI claim against RBS is to download the RBS PPI Claim Form and print it out.
This is their standard form and it makes it much simpler to complete a PPI claim. RBS make it easy to file a Payment Protection Insurance claim, but part of that process is that you, the customer, make it as easy as possible for RBS to assess your basis for a claim.
So rather than writing them a random letter that may or may not include all of the information they need, RBS use this standard questionnaire, so that in the majority of cases you will only need to send information to them once. It should save them having to write back to you for clarification or more details about your complaint.
Not all parts of the standard PPI claim form will be relevant to you, it is very important that you take your time and fill in as much as possible in the sections that are relevant to you. This PPI claim form, once completed, will form the entire basis of your PPI complaint, so take your time and do it right.
Address for RBS PPI Complaints
When you have filled in and signed your Payment Protection Insurance claim form, simply put it in an envelope and sent it to this address,
PPI Customer Concerns Team,
Royal Bank of Scotland Group,
RBS will write to you within a week to acknowledge receipt of your PPI complaint, and they will provide an estimate of when you should hear back from them with a decision. Depending on your individual circumstances, RBS might request additional information from you, to enable them to fully assess your PPI claim.
Then just sit back and wait, and if you have a valid PPI complaint, you should receive your final decision within 8 weeks. If they offer you a refund and you accept it, you should receive your refund within a further 28 days.