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How to Make a PPI Claim against Ulster Bank

Ulster Bank have setup a very straightforward process to allow you to make a Payment Protection Insurance (PPI) claim against them. They, along with similar financial institutions have set aside a large pot of money to settle the expected level of PPI claims, and if you have a valid PPI complaint, with sound reasons to make a claim against them, then you should receive your refund from Ulster Bank very quickly.

Here’s how to do it.

Make Your Ulster Bank PPI Claim Yourself

You can use a claims management company to make the PPI claim on your behalf against any bank or other financial institution. While this might sound like the easy option and they may succeed in some cases, there are two big problems with this,

– Firstly, they don’t know you, or any of your specific financial details, so when they make the PPI complaint on your behalf, they will be doing so using second hand information. And you don’t really know what information they will use to make your PPI claim.

-Secondly, if you are successful with your PPI complaint, they will take a fairly large percentage of your refund. Also, they may ask for an upfront fee, regardless of whether your PPI claim succeeds or not.  So if your claim is refused, you could be even more out of pocket than you were before.

Ulster Bank will never charge you to make a PPI claim.  So save yourself some money, avoid the claims management companies and keep all of your PPI refund for yourself. You are the person that knows everything about your own financial circumstances, so stay in control of your PPI claims by submitting it yourself. It’s EASY!  I’ll show you how.

Fill In the Ulster Bank PPI Claim Form

The first thing you need to do before making a PPI claim against Ulster Bank is to download the standard PPI Questionnaire from the Financial Ombudsman Service and print it out.

This is a standard form used throughout the financial services industry and it makes it really simple to make a PPI claim.

I mentioned above that Ulster Bank make it straightforward to make a Payment Protection Insurance claim, but a big part of that process is that you, the customer, make it as straightforward as possible for them to assess your basis for a complaint and whether your claim is valid.

So instead of writing a general letter to Ulster Bank that may or may not include all of the information they will need, Ulster Bank use the industry-standard questionnaire above, so that in almost all cases you will only need to send information to them once. Doing this should save them having to write back to you for clarification or for additional information about your complaint.

While not all parts of the standard form will be applicable to you, it is extremely important that you take your time and fill in as much as possible in the sections that are relevant to you. This claim form, once completed, will form the entire basis for your PPI complaint, so spend the time and do it right!

Address for Ulster Bank PPI Complaints

When you have completed your Payment Protection Insurance Questionnaire, simply put it in an envelope and send it to one of the following addresses,

If your PPI was on a loan or mortgage,

Ulster Bank Complaint Handling Centre

If your PPI was on a credit card,

PPI Customer Concerns Team
5th Floor
1 Hardman Boulevard
M3 3AQ

Ulster Bank have made a commitment to keep you informed all the way through your PPI complaint process.  So Ulster Bank will write to you within a week to confirm receipt of your PPI complaint, and they may provide an estimate of when you should hear back from them with a decision.

Depending on the circumstances of your PPI complaint, Ulster Bank might request some additional information from you, to enable them to fully assess your claim.

Then sit back and wait, and if you have a valid PPI complaint, you will receive a final decision and an offer within 6 to 8 weeks.  If Ulster Bank find in your favour, they will calculate your refund and write to you to confirm the offered refund.  If you accept the offer you will receive your refund cheque within 28 days. If you are due interest on your PPI payments, you will receive that interest on top of your refund of actual payments.

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  1. Thank you. I have just sent my PPI complaint form to Ulster Bank as I believed having the PPI was a condition of getting and continuing to own and use the card. I now know that it is not, so hopefully I have a valid PPI claim.

  2. I sent in a ppi claim form about 6 months ago i got a letter to say there received my claim form but i never got finish decision.

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