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How to make a PPI Claim against Bank of Scotland

Bank of Scotland, like many other banks and financial institutions, make it very easy to make a Payment Protection Insurance (PPI) claim against them.

If you were mis-sold Payment Protection Insurance by Bank of Scotland and your claim is successful, your PPI premiums will be repaid along with any appropriate interest.

Bank of Scotland make the process of reclaiming mis-sold Payment Protection Insurance (PPI) very straightforward. Like most other financial institutions, they have set aside a large pot of money to settle PPI claims, so if you have a valid PPI complaint with valid reasons to claim against them, you should receive a refund from Bank of Scotland.

Here’s how to do it.

Make Your Bank of Scotland PPI Claim Yourself

You can, if you want, use a claims management company to make the PPI claim on your behalf. While they may succeed in some cases, there are two main problems with this.

– First, they don’t know you personally, or many of your specific details, so when they make the PPI claim on your behalf, they will be doing so using second hand information. And you don’t really know what information they will use to make your PPI claim.

-Secondly, if you are successful, they will take a certain percentage of your refund. Additionally, they may ask for an upfront fee regardless of whether your PPI claim is successful or not, so if your claim is declined, you will actually be even more out of pocket than you were before.

Bank of Scotland do not charge you to make a PPI claim, so please save yourself some time and money, and avoid the claims management companies.

You are the only person that knows your own financial circumstances inside out, so stay in control of your PPI claim by submitting the complaint yourself. It’s EASY!

Fill In the Bank of Scotland PPI Claim Form

The first thing you need to do before making a PPI claim against Bank of Scotland is to download the standard PPI Questionnaire from the Financial Ombudsman Service and print it out.

This is a standard form used across the financial services industry and it makes it so much simpler to make a PPI claim.

I have said above that Bank of Scotland make it very straightforward to make a Payment Protection Insurance claim against them, but part of that process is that you, the customer, make it as easy as possible for them to assess your basis for a claim and whether it is valid.

So instead of just writing them a random letter that may or may not include all of the information they will need, Bank of Scotland use the standard Financial Ombudsman Service questionnaire above, so that in most cases you will only need to send information to them once.

It should save Bank of Scotland having to write back to you for clarification or for additional information about your complaint.

While not all parts of the standard form will be necessarily applicable to you, it is important that you take your time and fill in as much detail as possible in the sections that are relevant to your Bank of Scotland PPI Claim.

This form, once completed, will form the entire basis of your PPI complaint, so spend the proper amount of time and do it right!

Address for Bank of Scotland PPI Complaints

When you have completed your Payment Protection Insurance Questionnaire, simply put it in an envelope and send it to this address,

Customer Relations
PO Box 548

Bank of Scotland will write to you within a few weeks to confirm receipt of your PPI complaint, and they should provide an estimate of when you should hear back from them with a decision.

Depending on the circumstances of your PPI complaint, Bank of Scotland might request some more information from you, to enable them to fully assess your claim.

Then just sit back and wait, and if you have a valid PPI complaint against Bank of Scotland, you will hopefully receive your refund within 28 days of the decision being made in your favour. In addition, if you are due interest on your PPI payments, you will receive that interest on top of your refund of actual payments.

Series Navigation<< Part 6 - Most successful reasons for making a PPI claimPart 8 - Help – My PPI Claim was Rejected – What to do next >>

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