Help – My PPI Claim was Rejected – What to do next

If your PPI Claim has been rejected or declined, what can you do now?

Just because your bank, credit card company or loan company has rejected your PPI Claim, it doesn’t mean that you should give up.

There is a backup plan and thousands of people are finding themselves having to use it.

After several years of settling PPI Claims some banks and financial companies may be trying to draw a line under these claims.

After all, it is costing them money.  Every payout of thousands of pounds is a little bit less profit for them.

So despite you filling in all the forms and giving them all the information they required, they may still have declined your PPI Claim, even if there were valid reasons.  But don’t despair.

The Financial Ombudsman Service is here to help.

If you have already complained in writing to your bank, credit card company or loan company, and you are not happy with the result, you can then bring your complaint to the Financial Ombudsman Service.

The FOS has the power to review your complaint and decide if you have been treated fairly by your financial institution.  If they believe that you have been unfairly treated, they have the power to order the financial institution to make things right, including settling your PPI Claim.

It is very important that you have made every effort to sort things out directly with your bank, loan company, etc, before any approach to the Financial Ombudsman Service.  If you have not made sufficient efforts, the FOS will ask you to go back to your bank in the first instance.

So don’t treat the Financial Ombudsman Service as a first point of contact.  Your bank or financial institution that you had a PPI policy with should always be contacted first.

When to get in touch with the Financial Ombudsman Service

You should contact the FOS,

– If you have contacted your bank but have not had a response within 8 weeks

– You have had a response from your bank but you are unhappy with their response

– You must get in touch with the Financial Ombudsman Service within 6 months of making your initial PPI Complaint.  So don’t leave it too long.

What the Financial Ombudsman Service will need from you

You will need to provide the FOS with as much information as you can about your complaint.  This will include any communications you have had with your bank.

If you completed a standard PPI Complaint Form, this will be very useful to include in your communication with the Financial Ombudsman Service.

What the Financial Ombudsman Service will do

The FOS will examine the information you provide.  They will contact the financial institution involved and ask them to provide information about your PPI Claim from their point of view.  They will then weigh up all the details and make a decision about the validity of your PPI Claim.

Depending on the lengths they need to go to, this make take several months.  In extreme cases, perhaps even over a year.  But in the end they will make their decision.  It will be a final decision and it will be binding on both parties.

They may decide that your claim was not valid, on the balance of evidence provided.

But on the other hand, they may decide that you had a valid complaint and your bank has treated you unfairly, in which case they have the power to order the bank to settle your claim.

How to get in contact with the Financial Ombudsman Service

The FOS can be contacted by telephone on 0300 123 9 123

You can also write to the FOS at the following address,

Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
E14 9SR

or email


So if you don’t get a response from your bank, or you get a response but you are unhappy with it, hopefully you see that that is not the end of the road, and there is help at hand with the Financial Ombudsman Service.

Series Navigation<< Part 7 - How to make a PPI Claim against Bank of ScotlandPart 9 - Why do I pay tax on my PPI refund? >>

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