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PPI Claim Address List for All Banks


When you are making a PPI Claim from your bank, building society, credit card provider, loan provider, etc, it is very important that you send your completed PPI Claim Form to the correct address.

After all, if you want a PPI refund from your bank, you want to make sure they receive it.

Here are some of the common addresses you will need.

The address that you send your completed PPI Claim Form to will vary by financial institution.  I have tried to compile a list of the common banks and PPI providers.

So scroll down through this page until you find the PPI address that you need.

The addresses you will need for sending your completed PPI Claim Form to Abbey / Abbey National,
Alliance and Leicester,  Bank of Scotland,
Barclays,  Barclaycard,
Black Horse,  Bradford and Bingley,
Capital One,  Citibank,
Clydesdale Bank,  Co-Operative Bank,
Coventry Building Society,  Egg Bank,
First Direct,  Halifax,
HSBC,  Lloyds TSB,
MBNA,  MINT,  Nationwide Building Society,  Natwest,  Northern Rock,  Royal Bank of Scotland (RBS),  Santander, The Woolwich and many, many more.

If the company that sold you PPI is missing, please add a comment and I will try to find the address for you.  Or if you have a new address for this list, or there are any corrections required, please add a comment and I will update the list.

I hope you find this useful.

 

Abbey / Abbey National PPI Claim Address

PPI Complaints
Santander UK PLC
PO Box 6197
Milton Keynes
MK10 1UY

 

Alliance and Leicester PPI Claim Address

PPI Complaints
Santander UK PLC
PO Box 6197
Milton Keynes
MK10 1UY

 

Bank of Scotland PPI Claim Address

Customer Relations
PO Box 548
Leeds
LS1 1WU

 

Barclays / Barclaycard PPI Claim Address

Barclays PPI Dept,
Leicester,
LE87 2BB

 

Black Horse PPI Claim Address

Black Horse
PPI Complaints
St William House
Tresillian Terrace
Cardiff
CF10 5BH

 

Bradford & Bingley PPI Claim Address

Use the Santander address,

PPI Complaints
Santander UK PLC
PO Box 6197
Milton Keynes
MK10 1UY

 

Capital One PPI Claim Address

PPI Complaints
Executive Office
Capital One (Europe) plc
PO Box 5281
Nottingham
NG2 3HX

 

Citibank PPI Claim Address

Complaints Handling Team
CitiFinancial Europe plc
PO Box 49944
London
SE5 7YG

 

Clydesdale Bank PPI Claim Address

Customer Engagement
4th Floor
40 St Vincent Place
Glasgow
G1 2HL

 

Co-operative Bank (Co-Op) PPI Claim Address

The Co-operative Bank
PPI Operations
5th Floor
1 Balloon Street
Manchester
M60 4EP

 

Coventry Building Society PPI Claim Address

Coventry Building Society
PO Box 9
High Street
Coventry
CV1 5QN

 

Egg Bank PPI Claim Address

Canada Square Operations
PO Box 4903
Worthing
BN99 3AR

 

First Direct PPI Claim Address

First Direct
40 Wakefield Road
Leeds
LS98 1FD

 

First National Bank PPI Claim Address

Handled by GE Money,

Resolutions Team
GE Money Home Lending
Building 4, Hatters Lane
Croxley Green Business Park
Watford
Hertfordshire
WD18 8YF

 

GE Money PPI Claim Address

Resolutions Team
GE Money Home Lending
Building 4, Hatters Lane
Croxley Green Business Park
Watford
Hertfordshire
WD18 8YF

 

Halifax PPI Claim Address

Customer Relations
PO Box 548
Leeds
LS1 1WU

 

HSBC PPI Claim Address

HSBC, PPI Complaints
PO BOX 6177
COVENTRY
CV3 9HP

 

House of Fraser PPI Claim Address

Handled by Santander,

PPI Complaints
Santander UK PLC
PO Box 6197
Milton Keynes
MK10 1UY

 

IGroup PPI Claim Address

Handled by GE Money,

Resolutions Team
GE Money Home Lending
Building 4, Hatters Lane
Croxley Green Business Park
Watford
Hertfordshire
WD18 8YF

 

Ikano Bank PPI Claim Address (IKEA)

Ikano Bank AB (publ),
P O Box 10081,
Nottingham,
NG2 9LX

 

Lloyds TSB PPI Claim Address

Lloyds TSB,
PPI Customer Services,
BX1 1LT

 

Marbles PPI Claim Address

Marbles Customer Services,
PO BOX 171,
Sheffield,
S98 1JS

 

Marks and Spencer / M&S Bank / M&S Money PPI Claim Address

PPI team,
M&S Bank,
Kings Meadow,
Chester,
CH99 9FB

 

MBNA PPI Claim Address

The Customer Advocate Office – PPI
MBNA Europe Bank Limited
PO BOX 1004
Chester Business Park
Chester
CH4 9WW

 

MINT PPI Claim Address

MINT
PPI Complaints
5th Floor
1 Hardman Boulevard
Manchester
M3 3AQ

 

Morgan Stanley PPI Claim Address

Handled by Barclays,

Barclays PPI Dept,
Leicester,
LE87 2BB

 

Nationwide Building Society PPI Claim Address

NW 199
Nationwide Building Society
Kings Park Road
Moulton Park
Northampton
NN3 6NW

 

Natwest PPI Claim Address

PPI Customer Concerns Team
Royal Bank of Scotland Group,
5th Floor,
Hardman Boulevard,
Manchester,
M3 3AQ

 

Northern Rock PPI Claim Address

Customer Relations
Prudhoe Building
NRAM
Regent Centre
Gosforth
NE3 4AW

 

Post Office PPI Claim Address

Operated by Bank of Ireland,

Customer Care Department
POFS (Post Office Financial Services)
1st Floor West
PO Box 27
Temple Quay
Bristol
BS99 7AX

 

Purple Home Loans PPI Claim Address

Handled by GE Money,

Resolutions Team
GE Money Home Lending
Building 4, Hatters Lane
Croxley Green Business Park
Watford
Hertfordshire
WD18 8YF

 

Royal Bank of Scotland (RBS) PPI Claim Address

PPI Customer Concerns Team,
Royal Bank of Scotland Group,
5th Floor,
Hardman Boulevard,
Manchester
M3 3AQ

 

Santander PPI Claim Address

PPI Complaints
Santander UK PLC
PO Box 6197
Milton Keynes
MK10 1UY

 

Time Retail Finance PPI Claim Address

Handled by Santander,

PPI Complaints
Santander UK PLC
PO Box 6197
Milton Keynes
MK10 1UY

 

The Woolwich PPI Claim Address

Barclays PPI Dept
Leicester
LE87 2BB

 

Have I missed any?  Please let me know.

 




Series NavigationPart 2 - How to Make a PPI Claim against RBS >>

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52 Comments:

  1. Ms BEATRIZ A. JACOBS

    Please what about other banks that have not been listed, for example, J P Morgan Chase Bank that changed or sold my mortgage to Reliance Bank.
    Another one was HIGH STREET HOME LOANS, that I was paying extremely high interest rate while the bank of England was settled interest rate as low as 1 or 2 per cent I was S paying from 6 to 9 per cent interest rate on my mortgage. So please advice me if I am qualifying for any PPI Claim.

    • Did you have Payment Protection Insurance with any if those products? And was that PPI mis-sold to you? If so, you may have a claim. Being on an uncompetitive loan with a high interest rates does not mean that you had PPI. Check your loan agreement for details of any insurances you might gave had.

  2. Could I have an address for the Associates or just Associates please, they were once owned by I believe the Ford Motor Company

  3. This is a great site. Do you have details for The Associates Capital Corporation, their ‘by post’ address was previously 200 Priory Crescent, Southend on Sea X, SS99 6AU. I only have old details for 2001

  4. Hi,
    Is there a PPI address for Chartered Trust?

    • They are now handled by Black Horse so try them:
      Black Horse PPI Claim Address
      Black Horse
      PPI Complaints
      St William House
      Tresillian Terrace
      Cardiff
      CF10 5BH

  5. Does anyone know the PPI claim address for Mark One Store Card?

  6. I paid a one off payment of £1,335 for ppi when I took out my mortgage with nationwide in 1991 and the mortgage is now finished
    I went through a broker intercity financial but the policy was under written by legal and general
    Do I claim to legal and general

    • Hi Lynne,

      It’s Nationwide who you’d be claiming against in this situation, as the onus falls on them, feel free to contact me if you’d like more information.

  7. Hello looking for the address for NWS Bank

  8. Please can you provide the PPI claim address for IKEA Storecard, House of Frazier and Time Retail Finance.

    Many thanks

    • IKEA storecards are managed by Ikano Bank. Address added above for Ikano Bank.

      House of Fraser storecards were issued by GE Money, but their storecards were taken over by Santander. See PPI address above for Santander.

      Storecards for Time Retail Finance have passed through Kingfisher to GE Capital Bank to Santander. Please see above for Santander PPI address.

  9. Advanta Credit Card

    i cant find an address for them Can you help please?

    • Snazzy Articles

      Advanta Credit Cards – As this page is a list of addresses related to PPI complaints in the UK, I will assume you mean the RBS Advanta Credit Card, in which case please see the address above for RBS PPI complaints.
      If you’re talking about the Advanta Credit Cards operated by Advanta Bank Corporation in the USA which was closed down by a Utah state financial regulator, unfortunately that would be beyond the scope of this page.

  10. Zbigniew Janusz KOWALSKI

    From 1999 to about 2001 I had a UK credit cards with Peoples Bank & know that I had PPI on that card. Where do I write to, to claim my PPI refund. I cannot find any trace of this bank now.

    • Snazzy Articles

      Citibank took over the credit card operations of People’s Bank in 2001. So the first place you should try is the Citibank PPI Claim Address above, although giving them a phone call to see if they handle PPI complaints for People’s Bank would be a good idea.
      Making a PPI claim against People’s Bank could be difficult. People’s Bank are based in Connecticut USA (www.peoples.com) and while they operated credit cards within the UK, as a foreign bank, there is no guarantee that they were a member of the relevant regulatory scheme.

  11. Geoffrey A Highfield

    Claim address for M and S bank, can you help please

  12. I had a loan via Lombard Ireland Ltd, can you advise where I write to for a claim.

    • Lombard Ireland are, or certainly were, an owned subsidiary of Royal Bank of Scotland (RBS). I would suggest contacting RBS at the address above regarding your PPI complaint.

  13. PLEASE ADVISE CONTACT FOR FIRST NATIONAL TRICITY FINANCE LIMITED

    • First National PPI claims now come under the umbrella of GE Money. Please see above for the address details for First National / GE Money.

  14. Portman Building Society now operated by Nationwide Building Society Northampton

  15. What is the contact for GE capital Bank for a personal loan not a store card. Santander have said that they the loan business was not part of the portfolio that they purchased. I am going round in circles so any help would be gratefully received.

    • If Santander are bouncing it, I would suggest sending to the GE Money address above, GE Money still being a part of GE Capital. These things can get quite complicated concerning which company bought what, from whom, at what time. If GE Money bounce it, I would ask them to suggest who to contact next.

      • I am too as I rang Santander they found a loan I had so passed it to GE Capital Bank [Customer Service number 0800 316 1642] and they say they cant find anything. Have to ring again as have found in general when you write in you get more joy but have no address. They will owe me quite a lot so wont let iot drop as they appear to have a remit to not find anything thus saving them a fortune !

  16. Please could you advise me on where to send a PPI claim for a Morgan Stanley credit card from 2007. Thank you

    • PPI for Morgan Stanley credit cards is now handled by Barclays. Send your completed PPI Claim Form to the Barclays PPI address.

  17. Do you know who to contact for PPI claims against Bristol & West Building Society, please? I believe they were taken over by Bank of Ireland.

  18. Can anyone tell me who to claim for for a “Which” credit card, issued by “Which Magazine”.

    • Snazzy Articles

      I am not aware of Which magazine offering their own credit cards. However your first step should be to work out what bank/building society/financial institution actually operated the card. This will suggest who you were paying premiums to. Read the small print on your statements to find out which bank it was and go from there.

  19. Santander Cards UK Ltd and GE Money both deny any responsibility for The First Personal Bank PLC, despite Santander Cards UK Ltd having the same Company number as First Personal Bank PLC. Can anyone point me in the right direction?

    • According to the Financial Ombudsman website, Santander are the correct contact for the First Personal Bank PLC. The Financial Ombudsman will not get involved until you submit a claim to Santander and it is rejected. So step 1 is fill in the PPI Claim form and send it to Santander. Keep a copy of all documentation, including statements, for later use. They have 8 weeks to make a decision. If and when it is rejected, forward all relevant details to the Financial Ombudsman.

  20. Have written twice to Santander and got nowhere. Also phoned 3 times and no one takes responsibility, even though the Company Number of Santander Cards UK Ltd is the SAME ONE as The First Personal Bank PLC. Any more help out there?

  21. Who is responsible for PPI claims for First Personal Bank PLC (Not First National Bank)

    • Snazzy Articles

      The chain of ownership went from First Personal Bank PLC to GE Capital Bank to Santander Cards UK Ltd. Use the Santander address above as your first point of contact.

  22. address please of lombard tricity. Thanks

    • Lombard Tricity were bought up by GE Capital, who were then bought by Santander. So use the Santander PPI address above. Note however that Lombard Tricity may not have been regulated by FOS especially if this is an old loan, in which case your chances of a refund may be slim.

  23. Yorkshire Bank PPI Claim address is:
    Yorkshire Bank
    PPI Team
    2nd Floor, Guildhall
    57 Queens Street
    Glasgow
    G1 3ER

  24. PPI claim address for a Goldfish credit card held between 1997 – 2003.

  25. Address please for Yorkshire Bank Plc.

    Please add to list.

  26. PPI address for Marbles card services and Post Office card services?
    Thank you

  27. Address please for Endeavour finance. We had a loan with them via Ocean Finance some years ago

    • HFC Bank acquired Endeavour Personal Finance in 1998 as part of a merger. The Endeavour Personal Finance arm of the business was subsequently closed down in 2008. Nevertheless HFC Bank will remain liable for the missold PPI of it’s former constituent companies. Send your PPI claim form to HFC Bank Ltd, PO Box 5207, Coventry, CV3 9FB.

  28. Olga George-Douglas

    I have noticed that I am paying PPI to GE capital and I am asking for a refund of my monies and I Am also asking for the bank to stop taking monies from me.
    Olga george-Douglas

  29. Ge Capital handled my store cards but i cannot find there address. Can you help

    • GE Capital Bank was the largest operater for UK store cards. The parent company sold the UK store cards business to Santander. So send your completed PPI form to Santander.

  30. First National Bank PPI Claim address

    • PPI Claim address for First National Bank now added. PPI claims for First National Bank are handled by GE Money.

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